Delivery Information


 

Shipping

All the orders are shipped double-boxes and ship with full insurance for additional protection. Most of the items that are in-stock will be shipped on the same day. Any orders that has been placed or paid after the normal working hours will be shipped on the following day. We use varied shipping methods offered to us by numerous shipping companies. For your protection, we may contact you for extra order verification of payment method. Note: All orders of the value above $250 will need a signature for delivery.

Orders

Secure checkout, encrypted payment information, protected privacy, screened employees, post-order fraud assessment, hacker tests are some of the security features offered throughout our site. We respect your privacy for the info provided, and that's why we protect your all information, making Surusi.com the safest place to shop online.

Customs & Duties for International Orders Only

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international shipping fees are estimates which will be finalized at the time of processing the order and subject to change.

Return Policy


We will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Just send mail to our customer care. Returns after 30 days are subject to a 20% restocking fee. We understand there are exceptions to every rule.

The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.

Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable.

Gifts With Purchase - Free or discounted items shipped as promotional gifts with purchase must be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not returned with the qualifying item will be deducted from the refund or credit amount.